There’s a Bi-Rite grocery store not far from us that sells Polar Vegan Jerky in its dollar section. I often buy it for Steve and he takes it into work and shares it with his buddies. It doesn’t matter to them that’s it’s vegan. It’s good and they like it.
A couple of days ago he tried to buy it online, thinking he’d buy it by the case. Amazon.com was not carrying it, or were out of it or it was no longer available. Whatever they indicated, prompted Steve to call the company. He found a number, but didn’t know who to ask for, so when the robot asked for the first three letters of the person he wanted to reach he said, “Joh”, thinking that someone in the company had to be named John. He figured if he could reach a person, any person, then they could direct him to the right place.
The first thing the guy says was, “this isn’t a store”. Steve knew it wasn’t but then explained how a bunch of people really like the Polar Jerky and amazon.com said it was no longer available and he wanted to know where he could buy some by the case. John says that he didn’t know anything about it, but that maybe it was discontinued. He’d call Steve back later.
In the meanwhile, Steve goes to this Bi-Rite store and cleans the bin out. He’s thinking it’s been discontinued and he wanted at least what the grocery store had left.
John calls back a couple of hours later and says, look I got it back online on amazon.com. You can go there right now and order it.
Just like that. Wow.
Back in the jerky business!